Refund policy
🤍 The Hygiene Thing
Due to hygiene reasons, bonnets cannot be returned if your bonnet has been worn or used.
This does not affect your statutory rights if your item is faulty, defective or not as described.
✨ Unopened Returns (14 Days)
Changed your mind? I accept returns within 14 days of delivery if your bonnet is:
- Sealed in original packaging (unopened)
- Unused and unworn
You'll cover return shipping, and once I receive it, I will refund you within 5-7 business days.
Please note: original shipping costs are non-refundable. Your refund will cover the item price only.
🛠️ Something Wrong?
I quality check every order to ensure it arrives to you perfectly. If you believe that your bonnet has arrived damaged or faulty, contact me right away at bonnitasbonnets@gmail.com with photos. I will assess the situation and determine whether it will need a replacement or refund.
Please note: replacements and refunds are only issued for manufacturing defects or damage that occurred during transit. Items damaged through misuse, improper care, or customer handling are not eligible for a return or replacement. I reserve the right to assess each case individually and decline requests where damage is deemed to have occurred after delivery.
📦 How to Return
Email me at bonnitasbonnets@gmail.com within 14 days with your order number. I will send you return instructions!
💫 The Fine Print
No exchanges: Want a different colour? Return your unopened bonnet for a refund and place a new order.
International orders: Customs duties and taxes can't be refunded.
Your rights: UK and EU customers have 14 days from receiving their order to cancel, subject to legal exceptions.
For sealed hygiene items, the right to cancel may not apply once the seal is broken.
Faulty, defective, or misdescribed items remain covered by your statutory consumer rights.
Shipping fees: Original shipping charges are non-refundable on all returns.
💌 Questions?
Reach out anytime!
Email: bonnitasbonnets@gmail.com